The expression ‘lessons learned’ in a review of some poorly managed safeguarding episode, always fills the reader with a sense of déjà vu. We ask ourselves the disrespectful question, how many more lessons learned reviews do we need before the Church gets the central point of how and why things can go so disastrously wrong in safeguarding events?
In every review of past safeguarding cases there are normally at least three components. The first is the account of criminal sexual activity against a child or vulnerable adult. Many of the cases, but not all, have ended up with criminal prosecutions and imprisonment for the perpetrators. The second part is the reaction to the victim/survivor by relatives and people with professional responsibilities. The third section is the examination of protocols and paper trails that help to reveal who did or knew what and when. Of the three, the first is the most painful to read. It is also the part of the review that provides the least scope for comment. How many times can a commentator say, this is wicked/criminal behaviour? The second section is worthy of comment. If an individual has suffered and, for various reasons, they have not received a compassionate caring response, this is likely to have compounded the evil of the original malevolent act. The third aspect, the failure of protocols and process, can be blamed on the common, but not necessarily wicked, weakness and sloppiness of those entrusted with the task of maintaining records and following procedures correctly.
When we come to examine the Independent Learning Lessons Case Review – Graham Gregory, we find all three aspects of a typical safeguarding report present. The abuse and the failures of care are chronicled and then we have the astonishing carelessness in the preservation of records to illuminate these past events. Girls and young women were abused over a thirty-year period by Graham Gregory. Opportunities for checking this criminal behaviour were repeatedly missed. Ray Galloway, the Reviewer, has produced a piece of work of high quality. This in no way tries to avoid trenchant criticisms of protocol, management, along with a continuing failure to care for survivors in this bitterly shameful episode for the Church of England. Abuse at the hands of Gregory took place in London and the North of England over his entire active ministry of 30 years. Even at the time of his early retirement in 1995, the Church of England had still not identified Gregory as an active danger to vulnerable girls and young women, in spite the valiant attempts of his victims to speak to those in authority.
Of the three identified aspects of a Safeguarding Review, I intend to comment further only on the second, the response of authority figures. Some of the accounts of the young girls trying to attract the attention of their own parents following the abuse are tragic, but it is the failure of church officers/dignitaries that I find even more shocking. For the remainder of this commentary, I want to tell the story of three encounters between the young victims and professional outsiders. In one case it was the meeting with a psychiatrist by a victim (by then an adult); in the other two cases it was a face-to-face meeting with a Church of England bishop soon after the abusive events. Were things really so inept in the past, before the widespread acceptance in the Church of England that the Church had a real problem with sexual abuse among its clergy? One sentence, repeated several times in the Review, states tellingly: No specific examples of Good Practice were identified on behalf of the Diocese of X.
One encounter that is recorded in the report is between a survivor known as Victim B occurred at a very late stage in the process after Gregory had been sentenced to prison in 2017. Victim B had experienced abuse in the 1960s and already had been through the ordeal of testifying in court. She then had to suffer the further humiliation of facing a psychiatrist who, no doubt working for an insurance company, was trying to claim that her abuse had left behind little harm. The psychiatrist is not named, but such treatment by mental health professionals on behalf of the Church is recorded in other cases known to me. Victim B told the Reviewer her story in these words. It is shockingly awful…. it’s a travesty. Once you have gone through the court and the man has gone to prison, you’ve gone over the awfulness so many times, blow me down, if they’re going to give you anything you have to go and say it all again to a psychiatrist, who’s desperately trying to find you have no symptoms at all, nothing at all, and they can give you as little money as possible.’
Victim F suffered a troubling and inappropriate intervention by the Diocesan bishop after her abuse at the hands of Gregory. At that time, (in the 80s) she was still an 8-year-old child and, with her mother, in awe of such an important person. The visit took place within a week of the abusive event. In Victim F’s words, I remember him (the bishop) coming to see us and he said, ah well, that’s an awful thing to happen and he will have to go. And will you promise not to tell anybody. That was the worst thing, when you think about it now, him telling us not to say anything to anybody… I remember him saying that, I promise you, if you don’t say anything to anybody, he’ll be gone within six months. Even though this conversation took place before church safeguarding protocols were set down, it is an appalling re-abuse of a vulnerable exploited child. Gregory did move a year later but with a letter of commendation which did not mention anything about this episode of abuse. The Diocese of Southwell thus had to receive a priest with a chequered past. They were totally unaware of his history as a dangerous paedophile.
Another survivor, known as Victim G, also had a meeting with a Diocesan bishop in the 90s. The latter felt it appropriate to invite Gregory to this meeting, as though a serious alleged case of sexual crime could be resolved by a process of reconciliation. Fortunately, Victim G was supported by someone in the Diocese who was a highly experienced social worker. Victim G read a prepared statement to Gregory that outlined how the abuse she had suffered had destroyed her childhood. The bishop, who was present sat back in his chair with an air of detachment with the whole thing having, apparently, nothing to do with him. Gregory’s response was a muttered I know, I get that now’. The bishop himself having heard the statement then attempted to close the conversation down by outlining the complexities of a consistory court, and how difficult it would be to prove the offence. Victim G was never offered the option of going to the police or even allowed to tell her story in full to the bishop. Because her story had not been believed by the bishop, the whole process seemed to stall. One feels that an act of gross pastoral failure had been perpetrated on this occasion.
The three vignettes that I have outlined from the 87-page Gregory Review may well have shocked my readers as much as they have shocked me. One episcopal encounter dates back to the 80s and the other to the 90s. The recent encounter with the psychiatrist took place within the past 10 years. The biblical lament of ‘How long, O Lord, how long?’ comes to mind. Can we eventually expect to see the end of crass insensitive treatment of survivors in the next ten years? I have passed over the mislaying and probable destruction of records that the detailed report reveals. This too probably reflects, on the part of someone, a callous disregard for the cause of survivors. No one wants to hear about such episodes of cruel behaviour. The failure of care for the abused, whether by management sloppiness or pastoral cruelty, is deeply wounding and damaging to the whole Church. These are failures of integrity. To misquote Scripture: Where there is no integrity, the Church perishes!
This has become a familiar account of structural deafness. It’s almost as if the bishops were trained to handle abuse in this way. Perhaps there’s no “almost” about it.
It would be instructive to hear an account of historic abuse in the Church actually handled well. I don’t recall hearing one.
You get the feeling they always knew there was abuse going on in their midst and accepted it as normal, to be covered up and to be moved sideways to another diocese.
There’s no excuse for the doctor cited above either. He’s betrayed his oath and his patient for money. Shameful.
If you want to find an account of good handling, you wouldn’t, by definition, be looking at historic abuse I guess. But it is depressing how similar these accounts are. People do the safeguarding training, and sign for it and don’t do it!
There’s a lot of misunderstanding about the role of medical experts in abuse cases which requires very great sensitivity, especially in assessing child victims. We should be very wary of blanket criticism of professionals carrying out a necessary function. The problem, it seems to me, in relation to the church is that it deals with these cases in a kind of internal vacuum (sorry to harp back to the case of Bishop Bell, but that was dealt with in a way which would not be recognisable to external professionals).
The latter years of my working life involved dealing with cases of sexual abuse, mostly historic, and I stress none in church settings, and I ought to add, none involving any insurance company. These matters were investigated and advised on by external experts: forensic, legal and medical. Numerically few of these cases reached court, and in none of them was there ever the slightest criticism of the medical expert or of their evidence.
Speaking as a retired medic, I think it’s important we admit our fallibility when it has occurred. Hopefully most give a good service to society but some do not.
Gilo has done a lot of intensive research into the nexus between the Church of England, the Church’s, insurer, and their preferred medical experts. Chapter 11 of ‘Letters to a Broken Church’ summarises that research: it’s a disturbing read. One such ‘medical expert’ has given opinions on the psychiatric and psychological damage suffered by abuse survivors, without ever troubling to meet or interview them.
That insurer was recalled to IICSA after proof emerged that the evidence given to the enquiry was ‘misleading’.
I had a psychiatric assessment in the course of my own legal case, but the insurer’s representative told my solicitor she didn’t believe the abuse had been as damaging as the expert reported. ‘You’re not a psychiatrist,’ riposted my canny lawyer.
Most legal and medical experts will be both competent and honest, but there will always be some bad apples. And too many of those apples seem to wind up in the C of E’s barrel.
Yes. The trained counsellor who saw me said I didn’t need professional help. The Bishop who employed her wouldn’t believe her, and wouldn’t give me a licence until I’d had treatment! Where do you go with that?
Compassion and ordinary common sense would indicate that survivors should be treated with kindness and care. We don’t need any special training to know that when a neighbour tells you of a death in the family, a job lost, an accident or mugging and so forth, that we should respond with care and kindness. It comes naturally. We don’t need to know that Scripture urges us to rejoice with those who rejoice, and to keep with those who weep. This is simply our natural reaction to those to whom we do not owe a formal duty of pastoral care. Our common humanity binds us together. We are told something awful has happened, and we respond with fellow feeling. There seems to be something badly lacking in the make up of people who react otherwise. The response of Bishops and others in these cases and others is chilling.
I’m afraid I’m not shocked by any of this – it’s too familiar for shock.
Perhaps, since our bishops aren’t pastors, they should stop carrying a shepherd’s crook. (The fancy term ‘crozier’ symbolises the distance between bishops and shepherds.) Maybe they could be awarded a crook once they had proved a consistent capacity to respond to human pain with compassion, active concern, and practical help.
On Southwark’s website in response to the review they apologise for the harm caused and the fact that they did not act in a timely manner and that this has needed improvement and anyone needing support should contact the diocesan safeguarding team – no link to Safe Spaces or any other group. So trying to keep it all ‘in house’ as usual.
Somehow and in someway autonomy needs to be removed from dioceses so that they are subject to more than ‘moral authority’ unless that happens poor practice and abuse will continue to flourish in dioceses.
Being from Southwark and having been told by the diocese that the lessons from my review have been implemented and are fully operational I found this report, and the distancing and self congratulatory response to it by the diocese, depressing.
I repeat what I have said before – these should be called “Lessons to be learned” reviews – the lessons are not learned just because the report has been written. If we learn one thing from “From Lament to Action” it should be that. No teacher would imagine that a lesson had been learned simply because the pupils had been told some stuff. “Lessons learned” sounds too much like “job done”.
You’re right, and it isn’t.
Good point. This needed saying
‘Lessons Learned’ seems to me to be a platitude both in the church and social services. In Social Services the failures are public in cases of neglect and abuse. It hits the headlines and then is forgotten until the next case. In the Church the failures are not so public or obvious because failures are kept hidden and secret under cover of the one word, ‘confidentiality’. Pastoral failure for complainants and respondents indicates, as Stephen Parsons said a while back, a need for an ombudsman or some sort of independent and fair ‘Go To’ person.