There are some words in the English language which do not have definite defined meanings. We normally tend to assume that when we use a word it will have the same meaning for everyone else who uses it. In many cases this is not true. People use words and give them nuances of meaning which may vary to fit in with their own life experiences. The only words that are consistently interpreted in the same way are those that operate within the discourse of logic or in scientific and technical descriptions.
One word that we use frequently, but needs constantly to be defined according to its context, is the word morale. It is a word that can be used to convey the mood, positive or negative, in an organisation. To say that there is low morale in an army unit, a firm or a church congregation is to hint at any number of a cluster of negative factors that can befall an organisation and affect its functioning. Anyone in charge of such a group will need to take quick action. Otherwise, the work of this organisation can become increasingly enfeebled. A general going into battle knows that it is important for his men to have good morale and feel positively about the support network that they depend on. They also need to understand the cause for which they are fighting. Small things in an army will make an enormous difference. A plentiful supply of hot sweet tea was essential to the fighting spirit of the troops in WWII. This and an occasional glimpse of their commanders and generals. It allowed the soldiers to realise that senior officers and generals were not just names and remote figures away from the action. Tea and rousing pep-talks were the sort of things that made a big difference to the general feeling we describe as morale. Good morale is an essential part of organisational effectiveness and will be a priority of any good leadership.
It is not just in the fighting forces that we need to find good morale so that difficult tasks can be done well. Rather, good morale is something we need to find in a factory, a school and in the various structures of the Church. It is hard to describe precisely what we are talking about in each of these settings. It is probably easier to describe morale by noticing what happens when it is absent. We know from experience the lassitude and the low energy levels that are felt when morale is missing in a congregation, a diocese or a school. We can clearly see this is opposite to good morale. It is all that is summed up in the word, demoralisation. When morale is high, people’s body language clearly demonstrates the sense of hope, excitement and a feeling of direction that has flooded into their institution. People are being led somewhere and they have a renewed sense of energy and purpose. We need to think further and ask ourselves what good or, alternatively, absent morale in a church might feel like.
Morale, or the lack of it, is both a corporate and individual experience. In the Church many clergy suffer individually from a problem of low morale. One cause of low morale may arise from the sheer difficulty of doing a particular job well. The parish may be too large, with occasional offices taking up 80% of the priest’s time. It may be that you have inherited a historic division within the parish between individuals and families, stretching back decades. A common problem today is also the lack of volunteers to allow the structural aspects of the parish to function well. These are the kinds of problems that are difficult to resolve, whether by an incumbent, or anyone else who might come in from outside in an attempt to help. A bishop or an archdeacon might have little help to offer in mediating in ancient disputes or finding someone to act as church treasurer.
Although outside support may have little to offer in resolving some local problems within a parish, the support of senior staff in the diocese can do a great deal to help raise morale among the parish clergy. In the past, when I was parish priest, I normally only saw the bishop when he came to do a confirmation. The words of the Institution service which speak of the sharing of ministry between bishop and incumbent had little practical meaning. There was little sign of episcopal interest in anything that I got up to. In later years, from around 1995, there was an annual appraisal with a member of the diocesan senior staff, but I only remember two or three such meetings. Would a detailed knowledge of my parish have made any difference? It is hard to answer that question as it was never on offer. I can see that if there had been any serious problems, it would have been useful to have had a pastorally sensitive figure with experience who knew overall what was going on. The real problem was one I raised in my last blog post -the fear of having a negative issue being recorded in the clergy ‘blue file’. A pastor, not an assessor was what might have been required at various stages in my ministry. Because it was never on offer, I cannot ever have been said to have missed it. I believe it would have done something to lift the spirits if there had really been someone of experience, compassion, and concern, potentially interested in the detail of my parochial successes and failures.
The morale of the parish clergy, I believe, would be boosted if there were effective oversight which did not come with any threat of disciplinary action built in. In my 40 years of parish ministry, I only remember one meeting with a bishop which had solely pastoral content. The occasion was when I was planning to move on from my second curacy to return to university to do two years theological research. It was an important moment for me to see that the bishop fully understood my reasons for pursuing this idea. I needed to know that the system would not reject me in the future for having the temerity to become a full-time student again.
I mention my own personal experience (or lack thereof) of encounter with bishops as a way of suggesting that it is important for working clergy to feel that someone knows something of what is going on in their lives. It does not have to be any detailed knowledge. This pastoral oversight might be hoped for by everyone working in parishes, but it is especially true for the stipendiary staff who may have no other source of professional backing. It may of course exist in the current Church, but such help was not available twenty+ years ago. If and when things go wrong in a parish, it is of enormous help if the person you speak to knows something of the context of each ministry. It matters to feel that the ministry of each parish is something that the bishop shares with the parish priest. I forget the exact words that occur in the Institution service, but they go something along the lines of ‘take this ministry which is mine and yours’. If that sharing of ministry is slightly a reality, then each parish priest will have a solid sense of being supported. That will be the cause of a real boost to his or her morale.
The current events within the London diocese, relating to the Griffin affair, must be doing a great deal to undermine the morale of the diocesan clergy. From the fragments of information that have been revealed, it is evident that when senior staff met, they did not always take care to ensure that only factual information about the clergy was shared. Gossip and rumours about clergy were apparently given space at some of these meetings. Even if nothing was done with such information, allowing gossip ever to enter written records is hardly indicative of a caring, supportive relationship between senior staff and parish clergy. Clearly there are bound to be unique stresses and strains within the London diocese, not least because of the polarity of the church traditions represented there. The contrasting theological perspectives in one fairly compact diocese must create its own set of problems. Institutional morale must be hard to maintain in these circumstances. The coroner’s report by Mary Hassall was pointing to serious problems in the provision of pastoral care for the clergy. Any such deficit of care and sloppiness in the keeping of records will severely dent morale and will take time and effort to repair. Trust has been damaged and this needs to be a major issue of concern for the senior staff in the diocese of London and beyond.
The analogy of making sure that an army going into battle have good morale, is a good one to describe what is needed for all ‘front-line’ clergy working in the parishes. Feeling known as well as actively supported by their officers and generals is of vital importance both for soldiers and clergy to enable them to function well. In addition, they need to feel that the actual situations they face daily are really understood. Also, when statements from on high are uttered which do not connect to experience, that will likely undermine the sense of belonging to the institution. Trust, listening, active support and proper communication are all part of the process that is needed to bind clergy and bishops to one another and to the institution they serve. When these are in evidence, morale will be high and the task of extending the Kingdom will be furthered and enhanced.