
In the Church Times, dated the 18th March, there is a photo of the Vicars’ Close at Wells Cathedral. It is perhaps a symbol of a settled community dwelling within a place of exceptional beauty and peace. The story line above the picture, however, tells of another reality. It appears that according to a SCIE report (as yet unpublished) there is fear, anxiety and unhappiness stalking through the surroundings of the incomparable beauty of Wells Cathedral. Many of the paid staff and volunteers are infected with a substantial degree of unhappiness.
Like most of my readers, the information I have on the report from Wells is based on a close reading of the story as reported in the Church Times. What I extract from this account may be in part speculation, but it is also based on the surmise that such apparent tension and pain, as reported in the Close, does not arise unless there is a serious breakdown in relationships. In this case we are given one key word – culture. This culture at the heart of the fractured relationships is variously described as one that creates ‘fear’ and ‘feelings of heaviness’. It is also reportedly linked to a ‘power imbalance’ and ‘misuse of power’. In short, someone with power in the cathedral, identified as the Dean, is exercising it inappropriately and this gives rise to what most would describe as bullying behaviour. The use of the word culture also indicates that the bullying is widespread right across the institution. It is certainly something that seems to affect a considerable proportion of those employed or volunteering at Wells Cathedral.
The next question we have to ask is whether the report tells us the actual nature of the bullying. We have over the years, in this blog, met many ways in which those with power, even in churches, bully others. Bullying may be rooted in misogyny, homophobia, racism or any number of power games that people play. Here the situation of bullying is found in a setting where ‘standards that appear unattainable’ are required of employees. We can speculate about what these unattainable standards might involve. What is suggested from the words used is that the bullying is the kind that is meted out by a perfectionist. A child’s description might use the word fussy. The fact that the Dean’s claimed perfectionism causes considerable distress right across the entire workplace hints at the fact that we are not dealing with something trivial. From the outside we can suggest the possibility that the Dean may have some kind of obsessive disorder. There is no hint in the words used that any of the staff are guilty of improper behaviour, such as theft or immorality. Rather, the lapses they are accused of seem to be in the area of such things as tidiness and cleanliness. If fussiness goes beyond a certain point, it becomes a neurosis and is potentially disruptive to everyone. The words ‘walking on eggshells’ appear in the report and they confirm my impression that we are dealing with broken relationships caused by obsessive behaviour of some kind. I have been trying to imagine any other ways that vergers or other cathedral employees might all fail in this area of ‘standards’. There might possibly be one verger with slovenly attention to detail but it cannot be true of all. A verger ensures that the altar cloth is not spattered with candle wax and the purificators are properly starched. If the Dean is indeed one of those people who is over-zealous and neurotic about everything being kept ordered, tidy and clean, we can see how a thoroughly difficult atmosphere could develop over time. The tone of the SCIE report suggests that the victims of the Dean’s verbal lashings and the toxic environment around him are not being pursued for serious failings. In other words, whatever the trigger points for verbal harassments by the Dean against cathedral staff, the report suggests that these attacks were not proportionate or fair.
What I think that this SCIE report is describing, is a scenario where one party with institutional power is holding another group to account for their alleged failings. The real reason for this kind of disproportionate bullying may be one of many. The bully may be him/herself the sufferer of an underlying personality disorder. There may be other unknown factors yet to become clear; the institution itself may have a history of conflict that goes back a long way in time. One thing is really clear. Wells Cathedral needs to have an external intervention. It sounds from the report as though the situation at the Cathedral has congealed into a state of immovable despair and unhappiness. The state of play will not be solved through more authoritarian intervention from those currently in charge. The environment needs to be thoroughly analysed and understood from all points of view and this needs to be done from the outside. There are people around who can do this kind of work but there has to be an initial agreement to submit to, or at least be open to accept this outside advice. The people with power, here the Dean, the Chapter and the administrator, will be required to listen and act on the advice of skilled and trained mediators.
The photo of the beautiful Vicars’ Close in Wells beneath the article brings out another aspect of this unhappy story. One of the problems which causes much discontent among ordinary parish clergy at present is the way that they are required to live in tied accommodation. This weakens their negotiating stance if ever they have a dispute with their Bishop. The SCIE inspectors picked up this issue in the Wells situation. Many of the cathedral’s employees are required to live in the cathedral accommodation provided. Living in Vicars’ Close brings them close to their place of work and also protects them from the other expensive property options prevalent in a place like Wells. As with clergy, living in tied accommodation carries with it an element of uncertainty, particularly if there is ever a power confrontation with an employer. If an employee is bullied, then there is little possibility of the issue being dealt with fully, as the individual concerned is too scared of losing a home and a livelihood all at once. Tied housing in other words is a mixed blessing when the power dynamics of the employing institution are unhealthy or autocratic.
This piece has been written without knowledge of the full facts. I make no apology for my speculations as they do form a rational assessment and interpretation of the limited information that is given in the CT article. The full SCIE report has not so far been published, so the material we have is incomplete. The 70 employees and 400 volunteers who are affected by the state of tension and unhappiness, because of the bullying behaviour, are nowhere accused of improper or immoral behaviour. If there is no actual wrongdoing apart from not meeting whatever is meant by ‘unattainable standards’, then we are left to conclude that this situation is ripe for successful professional mediation. A mediator should be able to find out what is at the heart of the Dean’s somewhat overbearing behaviour towards the staff. Is his perfectionism reasonable, or should it be tempered to fit in with normally fallible human beings? These are all questions that a good mediator could be asked to tackle with the expectation that harmony, peace and a spirit of cooperation can be restored to Wells Cathedral.
My final comments link to the issue of power in cathedrals. Over the years of writing this blog, I have reflected on dysfunction at various cathedral establishments in Britain. Now that many visitations and reports about cathedrals are published online, we, the onlookers, are given much material to reflect on and interpret. When the Bishop of Exeter wrote his visitation on Exeter Cathedral, I wrote my interpretation on what I thought was really going on. I was pleased to be told that my observations were close to the actual reality by someone close to the action. The power in institutions, whether secular or religious, seems to operate in predictable ways wherever you look. Often, the only people who cannot see the blindingly obvious features of power dynamics are the people who form the cast list of the actors in a power drama. Every institution is faced with failures caused by human frailty. Human nature will often have a tendency to seek advantage and power when there is opportunity to do so. The one institution that should be more resistant to power games of this kind is the Church. We follow a master who said, ‘those who are supposed to rule over the Gentiles lord it over them … but it shall not be so among you’. Somehow this passage, which has Jesus commending to us the role of servant or slave, needs to be heard today as never before. The power exercised by those senior in church circles needs to have such humility built into it. Christians should be at the top of the list of those who recognise and reject tyranny and power abuse wherever it is found.








