It is nearly twenty years since I left my last English parish in Gloucestershire. I am aware that since I ceased to be an English vicar, many things have changed in the typical parish. In the 80s and 90s the ‘secular’ wedding and funeral had barely been invented; the consequence was that I officiated at most of such events in my community. My experience of parish work then was that there were always people to visit in their homes, whether bereavement follow-ups, shut-ins, the sick or baptism families. My visiting was constantly increasing the numbers of people that I knew well within the community. After 16 years in the same place, I had heard the personal life histories of hundreds of individuals and families. At that time, a vicar was expected to know everyone, as well as be seen out and about on foot or on a bicycle within the area. Trying to fulfil the expectation of extensive visiting and visibility was something I carried over from the training in my curacy days back in the early 70s.
The one thing that I could not leave behind when I moved on to pastures new in Scotland was all this detailed information about individuals and families in the parish. It went with me. Having been able to reflect back to a funeral congregation some real personal memory of the deceased, had been an important part of helping a family in their grief. These personal memories could not be transferred to a filing cabinet. No longer could a wedding couple have the added reassurance of one of them having known the vicar since being prepared for confirmation eight years previously. My successors had inevitably to start from scratch. My personal memory bank was not available to my successors. It was particularly sad when an individual descended into dementia or disability and the one in charge of their funeral had never known them as people of vigour and selflessness. It is certainly placing no blame on my successors to say this. It is just the way it was. People and their deeds get forgotten very quickly and that may happen to any of us. A long-serving vicar may be the only person around who knew quite how much Mr so-and-so or Miss Blank achieved in their time, even more sometimes than the families. The vicar often carries in him/herself much of the corporate memory of what that person represented to the community.
This word memory is an important one to think about. We have this expression ‘corporate memory’ to describe how some important memories, good and bad, about individuals or events are sometimes preserved within institutions. When a good corporate memory is preserved, it can provide some kind of lasting memorial to a person. More often such memories are lost. Sometimes there is a change of personnel in an organisation or there may be deliberate policy of repressing the memory because what he/she represented is no longer in fashion. But these corporate memories are important because, even when they become weakened, they contain part of what has created the present. Honouring the people of the past, even in a generalised way, should always be part of the self-understanding of a community or church congregation even when the actual memories have grown dim.
In today’s Church we have one area where memories are still very important, the world of safeguarding. One group carries all the memories of past abuses in the Church going back as far as 60 or 70 years. These are the individuals called survivors/victims. Their memories are detailed, reliable and, unfortunately for them, sometimes vivid to the point of being traumatic. On the other side are the professionals dealing with the safeguarding issue. They might be expected to engage readily with those who carry all this information from the past, because this information is in danger of being forgotten or lost. But the institution they work for, the Church, expects the professionals to regard safeguarding as an issue to be sorted. There is thus this institutional fix-it approach. The professionals use the benefit of their educational background, whether legal, social work or reputational management, as providing skills to solve the ‘problem’. The material they have before them are reviews, reports and legal arguments about liability. The one glaring omission is that, in their heads, these professionals have no direct access to the detailed and vivid memories of the survivors. All too often, they seem to have little interest in acquiring any of that memory by simply listening to the survivors.
A couple of years ago a woman survivor spoke to me about a phone call she had made to a central Church safeguarding point of contact. The complaint this survivor made to me, was that there was first a profound lack of listening skills or understanding of the needs of abused individuals on the part of the person taking the call. This failure was combined with another kind of failure, a complete ignorance of any of the then recently published reports, those connected with Peter Ball and the Elliot report. Here was a representative of the Church paid to speak to survivors who had not been brought up to speed with any of the material which survivors and their supporters thought of as basic background information. Was the fact of this palpable ignorance the result of a rapid turnover of staff, or suggestive of a broader loss of corporate memory that we spoke of above? This failure of corporate memory which seems to affect many of the professionals involved with safeguarding is a serious one. Time and time again in the IICSA process, qualified individuals were shown to be ignorant of factual and historical material or lacking areas of basic understanding of the way things are supposed to work in legal or social work contexts. The latest corporate memory failure is the failure to implement the Carlile recommendations made over the formation of Core Groups. Had the professionals simply forgotten what Lord Carlile had said only three years before? How could the NST not once, but twice, fail to ensure that the survivor/alleged perpetrator was represented in the Group? The second issue is the extraordinary harmful legal advice, given by the Church’s top legal adviser in 2007 and circulating for ten years, that pastoral contact should be shut off from survivors if they made a legal claim. This was a year after the Compensation Act (2006) specifically stated that such expressions of support would not be deemed to affect compensation claims. How much suffering was caused to survivors by this profoundly incompetent piece of legal advice?
At present there exists a ravine between two sides where one seems to be frightened of the wisdom, the experience and the memory of the other. On one side there are those who have the memory (individual and corporate) of events, evil actions and decades of suffering. These are the body of articulate but still traumatised survivors. On the other side are the professionals who are trying on behalf of the Church to resolve the massive problems caused by the Church and the outcome of years of incompetent management in this area. The professionals, we would claim, lack proper understanding of the deeper issues of abuse as experienced by the survivors. They also operate with an unhealthy obsession to see their role as being primarily a defensive one. As long as the whole safeguarding industry adopts this defensive posture, the communication, the bridges across the ravine will never be properly built. The Church, as a whole, needs this issue to be solved. Otherwise, it will continue to be a profound wound in the heart of the institution, damaging and weakening us all.